# PawLatto Privacy Policy **Last Updated:** 25 August 2026 PawLatto respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how PawLatto collects, uses, stores, protects and, where necessary, shares personal information when you visit or use the PawLatto website, place an order, contact us, or otherwise interact with our services. PawLatto processes personal information in accordance with applicable South African privacy laws, including the **Protection of Personal Information Act 4 of 2013 (POPIA)**. --- ## 1. Who We Are PawLatto is an online pet-supply business operating in South Africa. For purposes of applicable data-protection laws, PawLatto acts as the responsible party for personal information collected through its website and related business activities. If you have questions about how your personal information is handled, you may contact PawLatto through the contact details provided on our website. --- ## 2. Personal Information We Collect Depending on how you interact with PawLatto, we may collect information such as: ### Customer and Contact Information * Full name * Email address * Telephone or mobile number * Delivery address * City or town * Province * Postal code where required * Information you provide when contacting us ### Order Information When you place an order, we may collect and record: * Order number * Products ordered * Quantities * Order value * Delivery information * Order date and time * Order status * Payment status * Cancellation information * Refund information * Exchange or return information ### Payment-Related Information PawLatto currently accepts **EFT (Electronic Funds Transfer) as its payment method**. We may record information necessary to identify and reconcile your payment, including: * Amount due * Amount received * Payment date * Payment reference * Order number used as the payment reference * Payment status * Proof of payment supplied by you * Refund information * Wallet-credit information where applicable PawLatto does **not** require customers to provide their online-banking passwords, PINs, card PINs, or other confidential banking login credentials. Customers should never send such information to PawLatto. --- ## 3. Information You Provide Voluntarily Some personal information is necessary for PawLatto to process and fulfil an order. If you do not provide information required to process an order, PawLatto may be unable to: * Create or process your order; * Contact you regarding your order; * Confirm payment; * Deliver your order; or * Provide requested customer support. Where information is optional, you may choose whether to provide it. --- ## 4. How We Use Your Personal Information PawLatto may use your personal information to: * Process and manage orders; * Generate and identify your order using your order number; * Confirm product availability; * Communicate with you about your order; * Send banking details after stock has been confirmed; * Send payment reminders; * Confirm or investigate payments; * Match proof of payment to an order; * Process refunds; * Manage PawLatto Wallet credit where applicable; * Process exchanges and returns; * Arrange delivery; * Respond to customer enquiries; * Provide customer support; * Maintain business and financial records; * Prevent fraud, misuse or unauthorised activity; * Improve our website, products and services; * Meet legal, accounting, tax or regulatory obligations; and * Exercise or defend PawLatto's legal rights where necessary. PawLatto will not use personal information for purposes that are incompatible with the purpose for which it was collected, except where permitted or required by applicable law. --- ## 5. Order Communications When you place an order, PawLatto may send transactional emails relating to that order. These communications may include: * Order confirmation; * Banking details after stock confirmation; * Payment instructions; * Payment reminders; * Payment-related requests; * Order cancellation notices; * Payment confirmation; * Processing updates; * Shipping or delivery updates; and * Other information necessary to complete or manage your order. These communications are necessary for operating the PawLatto ordering service and are different from promotional marketing communications. --- ## 6. Payment Information and EFT PawLatto uses EFT as its current payment method. After an order is placed and stock has been confirmed, banking details may be sent to the customer by email. Customers are required to use their PawLatto order number as the EFT payment reference. For example: **Order #PL001** Payment reference: **PL001** Customers may be asked to provide proof of payment after making an EFT. Proof of payment may be used to assist PawLatto in identifying and reconciling a transaction. However, submission of proof of payment does not by itself constitute final payment confirmation. PawLatto may verify the transaction against its bank records before marking an order as paid. PawLatto will never ask customers to provide online-banking passwords, PINs or security credentials. --- ## 7. Proof of Payment If you provide proof of payment, PawLatto may process and retain that information for purposes including: * Identifying the relevant order; * Verifying the payment; * Investigating payment discrepancies; * Recording the transaction; * Resolving payment disputes; and * Maintaining appropriate financial and business records. Customers should ensure that proof of payment does not unnecessarily contain confidential banking credentials or other information that PawLatto does not require. --- ## 8. PawLatto Wallet Where PawLatto provides Wallet credit, information relating to that credit may be recorded and associated with the relevant customer and transaction. Wallet information may include: * Credit amount; * Date credit was issued; * Reason for the credit; * Amount used; * Remaining balance; * Related order number; and * Expiry information. PawLatto Wallet credit may expire after **12 months of inactivity**, subject to the applicable PawLatto terms and conditions. Wallet information is processed for the purpose of administering customer credit and related transactions. --- ## 9. Cookies and Website Technologies PawLatto may use cookies or similar technologies to support the operation, security and functionality of the website. Cookies may be used for purposes such as: * Remembering website preferences; * Supporting shopping-cart functionality; * Understanding how visitors use the website; * Improving website performance; and * Supporting website security. Where third-party services are used that place their own cookies or collect information through similar technologies, their own privacy practices may also apply. You can manage or restrict cookies through your browser settings. However, disabling certain cookies may affect some website functionality. --- ## 10. Website Analytics and Third-Party Services PawLatto may use third-party services to support website operations, analytics, communication, hosting, image delivery, payment administration, security or other business functions. Where third-party service providers process personal information on PawLatto's behalf, PawLatto will take reasonable steps to require appropriate confidentiality and security measures and to ensure that such processing is carried out for authorised purposes. Third-party providers may have their own privacy policies and terms that apply to their services. --- ## 11. Sharing Personal Information PawLatto does not sell your personal information. We may disclose or provide access to relevant personal information where reasonably necessary to operate the business, including to authorised service providers such as: * Delivery and courier providers; * Website or hosting providers; * Email or communication service providers; * Technology and infrastructure providers; * Professional advisers; * Accounting or financial service providers; * Fraud-prevention or security providers; or * Government, regulatory, law-enforcement or other authorities where required or permitted by law. Only information reasonably necessary for the relevant purpose should be shared. --- ## 12. International Transfers Some third-party technology or service providers used by PawLatto may process or store information outside South Africa. Where personal information is transferred across borders, PawLatto will take reasonable steps to ensure that the transfer and processing are carried out in accordance with applicable legal requirements. Where POPIA requires additional safeguards for an international transfer, PawLatto will take the required steps before or in connection with that transfer. --- ## 13. Security of Personal Information PawLatto takes reasonable technical and organisational measures to protect personal information against: * Loss; * Theft; * Unauthorised access; * Unauthorised disclosure; * Unauthorised alteration; * Destruction; and * Other unlawful processing. Access to customer information should be limited to people or service providers who require the information for authorised business purposes. However, no internet transmission or electronic storage system can be guaranteed to be completely secure. If PawLatto becomes aware of a security compromise affecting personal information, it will take appropriate steps as required by applicable law. --- ## 14. Accuracy of Personal Information PawLatto aims to keep personal information accurate, complete and up to date. Customers should provide accurate information when placing an order and should notify PawLatto if information needs to be corrected. Incorrect delivery or contact information may affect PawLatto's ability to communicate with a customer or deliver an order. --- ## 15. Retention of Personal Information PawLatto will retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to: * Provide services; * Complete orders; * Maintain financial and business records; * Resolve disputes; * Prevent fraud; * Comply with legal or regulatory obligations; and * Protect PawLatto's legal rights. Information will not be retained indefinitely without a legitimate reason. Where personal information is no longer required and there is no legal or legitimate reason to retain it, PawLatto may securely delete, destroy or anonymise it. --- ## 16. Your Privacy Rights Subject to applicable law, you may have rights relating to your personal information, including the right to: * Ask whether PawLatto holds personal information about you; * Request access to personal information held about you; * Request correction or updating of inaccurate or incomplete information; * Object to certain processing of your personal information; * Request deletion or destruction of information where legally applicable; * Withdraw consent where processing is based on consent, subject to applicable limitations; and * Lodge a complaint concerning the handling of your personal information. Certain rights may be subject to legal limitations or reasonable verification requirements. --- ## 17. Direct Marketing PawLatto may send promotional communications where permitted by applicable law. Where required, customers will be given an appropriate opportunity to opt out of receiving direct marketing communications. You may continue to receive essential transactional communications relating to orders, payments, deliveries, refunds, cancellations or other services even if you opt out of promotional marketing. --- ## 18. Children's Information PawLatto's online store is intended for general consumers and is not specifically directed at children. PawLatto does not knowingly seek to collect children's personal information for unnecessary purposes. Where the processing of a child's personal information is subject to additional legal requirements, PawLatto will comply with applicable law. --- ## 19. Changes to This Privacy Policy PawLatto may update this Privacy Policy from time to time to reflect changes to: * The website; * Business operations; * Products or services; * Payment processes; * Technology; * Legal requirements; or * Privacy practices. The latest version will be published on the PawLatto website with its effective or updated date. --- ## 20. Contact Us If you have questions about this Privacy Policy, wish to exercise a privacy right, or have a concern regarding the handling of your personal information, please contact PawLatto using the contact details provided on the PawLatto website. When contacting PawLatto about personal information, we may request reasonable information necessary to verify your identity before providing or changing personal information. --- ## 21. South African Law This Privacy Policy is intended to operate in accordance with applicable laws of the Republic of South Africa, including the Protection of Personal Information Act 4 of 2013 and other applicable legislation. --- **PawLatto** South Africa **Last Updated:** 25 August 2026